Support
Questions about reminders, receipts or Pro. We're here to help.
Need help?
Email us at apps.gexik@gmail.com — we usually reply within 48 hours. Include your iOS version and a short description of the problem, with screenshots if you can. In the app, Settings → Contact Us opens an email with the app and iOS version already filled in.
Email supportFrequently asked questions
How do I add a subscription from a receipt?
Share a screenshot, a PDF or copied text with Renewly from the share sheet in Mail, Photos or Files, or tap + and choose Screenshot, PDF document or Paste text. Check the card that appears and tap Save.
The receipt was read wrong. What can I do?
Correct any field on the card before saving, or open the subscription later and edit it. On devices without Apple Intelligence, Renewly uses its own on-device reader, which may miss more; the fields are always editable.
I don't get reminders.
Open Settings → Notifications in Renewly and check that at least one alert (7, 3 or 1 day before) is switched on and the notification time is set. If Renewly says notifications are turned off, allow them for Renewly in the iPhone Settings app.
How do free-trial alerts work?
When you add or edit a subscription, turn on the trial and set the date it ends. Renewly sends a separate alert before that date, by default 3 days and 1 day ahead.
What is included in Pro?
Unlimited subscriptions (the free version keeps up to 5 active ones), custom categories and CSV export. Pro is a one-time purchase, not a subscription.
I bought Pro on another device or reinstalled the app.
Open Settings → Unlock Lifetime Pro and tap Restore Purchases at the bottom of the screen, signed in with the same Apple ID you used to buy it.
How do I change the currency?
Each subscription has its own currency. The totals use the base currency set in Settings → Base currency, and other currencies are converted with current exchange rates.
Can I export my data?
Yes, with Pro: Settings → Export as CSV gives you a spreadsheet of all your subscriptions.
How do I change the app language?
Settings → Language. Renewly switches right away, without changing your phone's language.
I found a bug. What should I do?
Email us at apps.gexik@gmail.com with the steps to reproduce it and screenshots if possible, so we can fix it quickly.
I have a feature request!
We love hearing from our users. Send your ideas to apps.gexik@gmail.com.